Shipping & Returns

Thank you for visiting www.kipkit.co.uk  Most orders are despatched within 48 hours from receipt of order.

Delivery costs

Delivery on all orders under £50 will be charged at £6.95.
Express deliveries are available (charges at checkout).
Orders over £50 will be free of charge.

All orders require a signature on delivery.

Our service is with DPD who deliver between the hours of 7:30am and 9pm to offer greater flexibility for you, however should you not be in when DPD arrive to deliver your parcel and if it can’t be left with a neighbour, then they will leave a card for you to contact them and arrange a redelivery or collection. DPD will hold the parcel for 14 days, after the 14 days has elapsed they will return the parcel to us as undelivered. Items requiring re-despatch will be subject to an additional delivery charge. All orders require a signature upon delivery.

If your order has still not arrived after 5 working days please contact us at info@kipkit.co.uk giving us details of your order and details of the problem. We will respond to you as soon as possible.

Please note that for deliveries to N. Ireland, Scottish Highlands / Islands, Scilly Isles and Isle of Wight, carriage may be subject to additional charges when an order is placed. A member of our customer services team will contact you to inform you of any further costs once you have placed an order.

Next Day Delivery & Express Service

Where a delivery is extremely important, we are happy to offer you special carriage services.  Please contact our office for further details.

Return of Goods

Faulty goods supplied will be collected.  They will then be credited or replaced, subject to goods being inspected by our Quality Control team.  For goods which are not faulty, a collection charge of £15.00 per carton will be made + a 15% handling charge. Goods must be returned unused and in the original packaging.  No goods are to be returned without first speaking to our sales desk.  Goods which are used, washed or made to order are non-refundable.

Shortage / Damage / Non-Delivery

We must be notified within 3 days of receipt of invoice of any shortage or damage to goods.  On receipt of goods, customers must sign for the number of cartons delivered.  Otherwise neither carrier nor ourselves can accept responsibility for loss or damage.